I reached out David blindly based on reading good reviews because I needed help addressing an issue with the IRS regarding a past filing. David was very responsive and... read more immediately understood my issue and how to resolve it. David's overall process is very professional and secure and can be managed remotely (as I did). After resolving this issue, I asked David to amend a couple past returns. I've now decided to start using David instead of TurboTax to do complete my taxes so I don't have to worry about fixing issues down the road.